Payment policy

Last Updated: 03 Oct 2025

At DecoLooma, we strive to provide a secure and seamless shopping experience. This Payment Policy explains how payments are processed when you make a purchase through our store.

1. Accepted Payment Methods

We accept the following payment methods:

  • Credit and Debit Cards – (Visa, MasterCard, American Express, Discover, JCB, Diners Club, Maestro)
  • Apple Pay, Google Pay – Fast and easy checkout on supported devices

2. Currency and Pricing

  • All transactions are processed in AUD (Australian Dollars).
  • Prices shown on our website are inclusive of GST (Goods and Services Tax), where applicable.
  • We reserve the right to update prices at any time. Any changes will not affect confirmed orders.

3. Payment Processing

  • Payments are securely processed at checkout.
  • After placing your order, you will receive a confirmation email with your order details.
  • If there are any issues with your payment, our team will contact you promptly.

4. Security and Fraud Prevention

  • We use industry-standard SSL encryption and secure payment gateways (Payments are securely processed through Shopify Payments and major providers such as Visa, MasterCard, American Express, Apple Pay, and Google Pay) to protect your information.
  • We do not store your credit card details on our servers.
  • If suspicious activity is detected, we may request additional verification to protect both you and our store from fraud.
  • Our payment systems comply with PCI DSS (Payment Card Industry Data Security Standards).

5. Failed or Declined Transactions

  • If your payment is declined, please check your payment details or contact your bank.
  • Orders will not be processed until payment is successfully completed.

6. Contact Us

If you have any questions about payments, please reach out to us:

Store Name: DecoLooma
Company Name: AWCOMMERCE
Business Registration Number (NIP): 5322115384
Address: 2A Nadrzeczna Street, Otwock 05-400, Poland
Email: support@decolooma.com
Phone: +61 4 24709051

Customer Service Hours:

Monday – Saturday: 9am–5pm AEST
Sunday: 10am–4pm AEST
We aim to respond within 24 hours.